Reach out on Facebook Follow us for exclusive deals Forums Contact Us. Today Charter "refreshed/re-set/re-loaded" the box and the problem appears to be gone - for now. Streaming traffic is more important nowadays, with all live streaming, remote work and learning happening. Are you kidding me!

Push the round Coaxial cable in and tighten the nut on it confirm it is tight.

Call 1-855-399-1542 or your local Comcast office for a replacement. Start by getting an idea of just how slow your internet speeds are.

In the meantime, Comcast called me not once, not twice, but 4 times to confirm my appointment for this morning.

The backyard is still hopping. Didn't have call or anything. Since there are a lot of users at any given moment, there are chances of network overload. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service.

When I returned the picture was freezing intermittently and the sound was dropping out. We end up unplugging the box and letting it restart.

Very frustrating considering I had to cancel all of my plans for this weekend, including an nfl playoff party. If the issue started suddenly, you don’t need to pay them more money. Becoming more than aggravating for a service you pay for + insurance for repairs, then they try to charge you for coming out to repair. I think they steer clear of them with x1, but with the two equipments you have I think it will work better.

Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm there’s an outage in your area. And like any other internet provider, there are problems that can make the connection slow or uneven at times. Anybody having this problem with there X1 cable box like I am??? The blue screen shows its tuned in to the frequency, but waits for days and still no signal back.

Called in, and level 1 support could do nothing. Enjoy the services rendered, but personally it's not worth the cost or aggravation. Speedify works in the background and makes sure you get the best possible speeds by combining several networks. What I read is that Comcast doesn't charge for the initial installation of lines in your house, but they do after that. The Nikon Cafe is in no way affiliated with Nikon Corporation or any of its holdings. If they argue back, all you have to say is "I want this taken care of now instead of getting you to come back out again". This X1 gear is buggy to say the least. My point here is you have fixable issues. For a better experience, please enable JavaScript in your browser before proceeding. I have an issue not being able to make surround sound stay chosen in the audio settings of the device. There are several reasons for Xfinity internet problems.

To fix Comcast Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into the Reset hole. Read: 8 Best Live TV Apps: No Cable, No Problem. Required fields are marked *. Make sure your X1 TV box is turned on. Wait another 5 minutes for the reset to finish and run the Speedtest app on your device again.

No issues on the dvr. Guess I'll have to order it. Since there are a lot of users at any given moment, there are chances of network overload. This article may contain affiliate links. I just keep hoping Comcast will get better, but after this I think I am done and ready to switch. The problem is when I turn on the X1 it takes like 5 minutes to boot up, 5 seconds to flip from one channel to the next, press a button on the remote and expected wait time is 3 to 5 seconds, leave the box on all night and then try to go into the On Demand service and it freezes up.

Don’t let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. make sure that every time it not working you call so they can note it. I have an appointment tomorrow and another on the 14th to fix the phone that wasnt done while contractor was here for nearly NINE hours.What is needed for Comcast to come, and MAKE CERTAIN that the equimpent works.. the commercial on TV is currently a lie.. the uptime i receive is only about 10% at this point. I asked multiple times, does it have to do w/ 2 accts? 3 hours later still not fixed. After 5 minutes, connect the cable box back to power. If you have just one connection, Speedify can optimize it for you. Because the X1 guide resides in the cloud, signal deficiencies that weren't apparent with legacy boxes become an issue with X1. This seems to be a constant issue with this service.

I believe that error code is a signal issue.

It’s easy to use Speedify – it’s a simple app and you don’t need any extra hardware for it. No help, hung up. Problems with X1 Self Installation. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. If your speeds are the same after the reset, it’s time to contact Comcast.

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